User
Considerations
When designing any kind of web pages, it's critical
to keep in mind who is going to be viewing
the web page. In your case this means who is going to be in your sample, filling
out the questionnaire.
Before you invest considerable effort developing a fancy
online questionnaire, you should consider who your participants are:
- Will study participants be competent
with the computer aspects of completing an online questionnaire? (handling
a mouse, understanding scroll bars, etc.) This is not a problem with Drew
students, and probably most high school students. With an adult, elderly,
or very young population, however, some potential participants may not be
able to complete a computer-based survey.
- Will study participants have access
to a computer? How?
- Will participants come to a stationary computer?
- Will participants complete the questionnaire on their own computer?
- Will participants need to be supervised as they complete the questionnaire?
- How does conducting the survey online impact confidentiality
and anonymity?
- Will participants worry about anonymity, no matter how much you reassure
them?
- Can you actually promise anonymity? (This depends on the method you
use to submit data)
In addition, you will need to consider some of
the logistics surrounding what computer will be used to complete the survey.
1. BRING THE
PARTICIPANTS TO THE SURVEY
This is where you run the web form off of a central computer(s) and have respondents
come there to complete it.
Advantages:
- You control the characteristics of the computer on which the survey form
will be completed (screen size, browser version, and sound and video output,
environment, any external plug-ins needed to run the survey)
- Completion rate once you get participants to the computer itself is higher,
particularly if you supervise participants.
- You can correct "buggy" behavior of the questionnaire, or answer
questions participants have immediately.
- You know who is completing your survey, and under what conditions. You can
make sure each person completes it only once.
Disadvantages:
- Time: you can only run as many participants as you have computers at one
time.
- Response rate may be lower, since you are asking respondents to go somewhere
else, at a scheduled time.
- If using public computers, these may be difficult to reserve for use and
tailor to your needs (i.e., may not be private).
2. BRING THE
SURVEY TO YOUR PARTICIPANTS
Advantages:
- Can run many participant simultaneously.
- Response rate likely to be higher, particularly if the request to complete
it is made in person or by telephone, rather than via e-mail.
- Participants can complete the survey anytime, at their convenience. No need
to schedule participation.
Disadvantages:
- Difficult to ensure one person does not complete the questionnaire multiple
times.
- Can't correct "buggy" web pages, or answer questions.
- Cannot control characteristics of computer on which survey is filled out.
The web form (survey) may not function properly on user's computer.
- Don't know the conditions under which the survey was filled out. May see
more "screw you" biases.